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Ga Ga Theatre  – Terms and Conditions

Terms and Conditions of Sale

1.  General

The Management of Ga Ga Theatre (“Ga Ga Theatre” and/or the “Management“) reserves the right to refuse admission or re-entry to a performance if it is necessary to do so. The Management reserves the right to alter or amend the programme without prior notice as a result of unforeseen circumstances. Latecomers may either be asked to wait until a suitable break in the performance, or be refused admission. Any recording of the performance (either audio or visual) is prohibited. The Management reserves the right to refuse entry of, and use of, such equipment on the premises.

2.  Concessions
Concessions are available to groups of 30+, subject to availability and must be mentioned at the time of booking. All children under the age of 2 years will be admitted free of charge (provided they do not require their own seat).

3.   Fees and Pricing
We don’t charge a booking fee for tickets to a Ga Ga Theatre performance. The price of all tickets displayed on Ga Ga Theatre’s website is inclusive of VAT where appropriate.

4.  Exchanges and Refunds
We will exchange tickets for another performance of the same production if you contact the box office on the phone number or email address below at least 48 hours before the original performance date. Purchased tickets cannot be refunded, except that Ga Ga Theatre will offer ticket refunds for cancelled shows.

5.  Resales
Tickets must not be sold for profit or commercial gain by any outlet other than Ga Ga Theatre or one of its authorised agents. Failure to comply will make this ticket and transaction void.

6.  E-tickets Tickets
To avoid unauthorised resale of tickets, tickets will be emailed as e-tickets and should be printed out prior to the relevant performance or can be posted to you on request.

7.  Payment
We accept VISA, Mastercard, Maestro and Delta. All cheques should be made payable to Ga Ga Theatre. All tickets must be paid for in full at the time of booking.

8.  Liabilities of Ga Ga Theatre
8.1 Save for clause 8.2 below, Ga Ga Theatre will only be liable to you for direct losses arising as a result of:
(i) a breach of these terms and conditions by Ga Ga Theatre; and
(ii) any fraudulent statement or negligent act by Ga Ga Theatre arising under or in connection with these terms and conditions of sale.

Ga Ga Theatre’s total liability shall be limited to the total face value of the Tickets.

8.2 Nothing in this Clause 8 or these terms and conditions excludes or limits the liability of Ga Ga Theatre for death or personal injury caused by Ga Ga Theatre’s negligence or fraudulent misrepresentation.

8.3 Ga Ga Theatre will not be liable in any way if an event or performance is abandoned after more than half of it has taken place due to any factors which are beyond Ga Ga Theatre’s reasonable control. Without limiting the foregoing, the following shall be regarded as causes beyond Ga Ga Theatre’s reasonable control:
(i) Acts of God, which include earthquakes, cyclones, storms, flooding, fire, disease, fog, snow or frost;
(ii) Force Majeure which includes war, accidents, acts of public enemies, strikes, embargoes, perils of the air, local disputes and civil commotions;
(iii) Power failure and failure of sound or lighting equipment.

8.4 Ga Ga Theatre will also not be liable for any losses incurred by you in connection with your use of Ga Ga Theatre’s website, for any delay in using or your inability to use the website, for any information or tickets obtained through the website or for any material posted to the website by Ga Ga Theatre or by users of the website.

By purchasing a ticket you agree to these terms and conditions.

Booking
Online at www.gagatheatre.co.uk

By phone on 07780603805 and 07970974337

By email at hello@gagatheatre.co.uk

Website Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Ga Ga Theatre’s relationship with you in relation to this website.  We reserve the right, from time to time to change these Terms and Conditions at our sole discretion. The Terms and Conditions applicable to your access to and use of this website will be the version that is current and displayed on the website as at each date you access the website. If you do not agree to these Terms and Conditions, please exit our website immediately.

The term ‘Ga Ga Theatre’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 49 South Molton Street, W1K5LH. Ga Ga Theatre is registered with the Charity Commission, with charity number 1179739. The term ‘you’ refers to the user or viewer of our website.  The use of this website is subject to the following terms of use:

1. Your use of the website

1.1 The content of the pages of this website is for your own personal and non-commercial use.

1.2 All contents of this website, including any software, are protected by intellectual property rights and other related rights. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information obtained from this website.

1.3 You are not permitted to link to or use all or any part of Ga Ga Theatre’s website for any reason which is unlawful, defamatory, harmful, obscene or objectionable and, in particular, you are not permitted to transmit anything which, in Ga Ga Theatre’s opinion, harms its business or in any way offends other users or persons.

1.4 You are also not permitted to alter Ga Ga Theatre’s website in any way or post onto or transmit to Ga Ga Theatre’s website, any material containing software viruses or files which may damage or disrupt the good working order of computer or telecommunications equipment.

1.5 This website uses cookies to monitor browsing preferences

1.6 Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

2. Links to Third Party Sites 

2.1 Ga Ga Theatre’s website may contain hyperlinks to websites operated by parties other than Ga Ga Theatre. The operation of such websites is outside Ga Ga Theatre’s control and you proceed at your own risk. Ga Ga Theatre does not endorse or sponsor and is not liable for the products, services or content you access through any linked site.

3. Copyright 

3.1 This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics.

3.2 Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

3.3 All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

4. User Material

4.1 In these Terms and Conditions, we use the term ‘User Material’ to refer to any material of any kind that you submit to us, including text, files, images, photos, video, sounds and musical or literary works. It does not include the account information you provide when you purchase tickets or when you subsequently change that information.

4.2 This section of our Terms and Conditions sets out the rights and obligations that you and we have in connection with User Material. If you review or submit User Material you are agreeing to do so on these Terms and Conditions. If you do not want to review or submit User Material on these terms, then you should not do so.

4.3 We do not systematically review User Material submitted by users of this website. We are not responsible for the content of User Material. We do not necessarily endorse any opinion contained in such material. We make no warranties or representations, express or implied, about User Material, including as to its legality or accuracy. We disclaim all liability in connection with User Material to the extent permitted by law.

4.4 We reserve the right, in our sole discretion, to refuse to post or to remove or edit any of your User Material, or to restrict, suspend, or terminate your access to all or any part of this website, particularly where User Material breaches this section of the Terms and Conditions and we may do this with or without giving you any prior notice.

4.5 We do not claim any ownership rights in User Material. However, by submitting User Material you hereby grant to Ga Ga Theatre a non-exclusive, royalty-free, sub licensable, transferable and worldwide license to use, reproduce, modify, prepare derivative works of, display and perform that User Material in any media (including, but not limited to, our website.

4.7 Each time you submit User Material to us, you represent and warrant to us as follows: (a) you own your User Material or have the right to submit it, and in submitting it you will not be infringing any rights of any third party, including intellectual property rights (including copyright or trademark), privacy or publicity rights, rights of confidentiality or rights under contract; (b) your User Material is not illegal, obscene, defamatory, threatening, pornographic, harassing, hateful, racially or ethnically offensive; does not encourage conduct that would be considered a criminal offense, give rise to civil liability, violate any law; and is not otherwise inappropriate; (c) your User Material does not advertise any product or service or solicit any business; (d) your User Material does not identify any individual (including by way or name, address or a still picture or video) under the age of 18 and if User Material identifies any individual over the age of 18, you have that person’s consent to being identified in exactly that way in your User Material; and (e) in submitting your User Material you are not impersonating any other person.

5. Privacy

5.1 We collect personal information about you through your use of this website and our services. All information that we collect about you is subject to our Privacy Policy.

6.  Website disclaimer

6.1 The information contained in this website is for general information purposes only. The information is provided by Ga Ga Theatre Company Ltd and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

7. Governing Law

7.1 Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

PRIVACY POLICY

This Privacy and Cookie Policy sets out the basis on which we will process any personal data we collect from you or that you provide to us. Please read it to understand how we use and protect your personal information. This policy may change from time to time so please check it periodically. It was last updated on May 16th, 2018.

We are committed to protecting your personal information and being transparent about what information we hold about you. Using personal information allows us to develop a better understanding of our patrons and in turn to provide you with relevant and timely information about the work that we do – both on and off stage. As we are also in the process of re-registering Ga Ga Theatre Limited as a charity, it will also help us to engage with potential donors and supporters.

The purpose of this policy is to give you a clear explanation about how we use the information we collect from you directly and from third parties. We use your information in accordance with all applicable laws concerning the protection of personal information. This policy explains:

  • What information we may collect about you
  • When and how we may use that information
  • In what situations we may disclose your details to third parties
  • Our use of cookies to improve your use of our website
  • How we keep your personal information secure
  • How long we maintain it for and your rights to be able to access it
  1. Contacting Ga Ga Theatre

For the purpose of the General Data Protection Regulation (GDPR) the data controller is Ga Ga Theatre. We are currently registered as a charity in England and Wales under registration number 1179739.

If you want to know what information we hold about you or if you have any other queries in relation to this Privacy Policy, our contact details are as follows:

Postal Address:
FAO: 49 South Molton Street, W1K5LH

Email: hello@gagatheatre.co.uk

Please note: If you wish to opt out of any communication or amend your contact preferences, you can do so by logging into your account or by contacting us as per the details above.

  1. What personal information we collect

2.1 Information you give us – For example when you register on our website, buy tickets, or sign up to our newsletter, we’ll store personal information you give us such as your name, email address, postal address, telephone number and card details. We will also store a record of all your orders and donations. This information will be held on our system and may be used for operational purposes, such as the processing of bookings and orders in connection with our online ticket ordering services and for mailing list subscriptions (see Section 4. How and why we use your personal data).

In order to process a transaction, your personal information and card details may be passed to third party service providers. Card details will only be used for the purpose of handling an individual transaction unless you opt to store them for future transactions (see Section 8. Security – How we protect your data).

2.2 We may receive some information that you submit to any third party website that you access from a link contained in the Ga Ga Theatre website. Both we and the owner or operator of that third party site will be the data controller in respect of any such information and you should check the Privacy Policy of that website to find out how they will use your data. We will only use that information in accordance with this Privacy Policy.

2.3 Special categories of personal data – data protection law recognises that certain categories of personal information are more sensitive such as health information, race, religious beliefs and political opinions. We do not usually collect this type of information about our patrons unless there is a clear reason for doing so. For example, we may collect health information about patrons with specific access requirements in line with our legitimate interest to provide a safe environment for all patrons. When processing this data, we will always ask for your consent first. This information will be held in our system and will only ever be used for the purposes of fulfilling your booking or order to the best of our ability.

2.4 We may also collect generic information about your visit or use of the Ga Ga Theatre website such as your IP addresses, geographical location, browser type, referral source, length of visit and number of page views. We may use this information for security purposes as well as, but not limited to, optimising the use of the Ga Ga Theatre website. For example, we may use third party contributors such as analytics service providers for website traffic analysis and reporting and to track information such as which browser, screen resolution and IP address you are using to access our website, in addition to tracking your movements around our website. This information is always anonymized unless it is required for legal or security purposes.

  1. The legal basis we rely on to process your personal data– According to current data protection laws, there is a series of bases under which we may process your data. These include:

3.1 Contractual obligations – when you make a purchase from us, you are entering into a contract with us. In order to perform this contract, we need to process and store your data. For example, we may need to contact you by email or telephone in the case of cancellation of a show, or in the case of problems with your payment.

3.2 Legitimate interest – In certain situations (when you make a donation for example) we collect and process your personal information to pursue our legitimate interests in a way which might be reasonably expected as part of running our business and which does not materially impact your rights, freedom or interests. When you book a ticket or activity we may also use your booking history to send you personalised offers or marketing information by email or post about similar events and initiatives that we think may be of interest to you (you may opt-out of receiving these at any time using the contact details at the beginning of this policy). For research and reporting purposes (mostly anonymously), we also combine the booking history of many patrons to identify trends and ensure we provide best customer service. Please see paragraph 5. Disclosure of your information to check where we may use this basis for processing.

3.3 With your explicit consent – In certain situations, where the two bases above are not appropriate, we will instead ask for your explicit consent before using your personal information. For example, when you tick an opt-in box to receive specific communications. When collecting your personal data, we’ll always make clear to you which data is necessary in connection with a particular service or offer.

3.4 Legal compliance – If the law requires us to, we may pass on details of people involved in fraud or other criminal activity which may affect the Ga Ga Theatre.

Less commonly, we may process your personal information where it is needed in relation to legal claims or where it is needed to protect your interests (or someone else’s interests) and you are not capable of giving your consent.

  1. How and why we use your personal data
  2. a) To process or fulfil any bookings or orders that you place online, in person or over the phone;
    b) To provide you with marketing information by email or text about relevant products, services and events that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes or it is our legitimate interest to do so;
    c) To provide you with marketing information by post about relevant products, services and events that we feel may interest you, where it is our legitimate interest to do so or you have consented to be contacted for such purposes;
    d) To provide you with marketing communications by post, email, web, text and/or phone about relevant products, services and news of other third parties that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
    e) To administer giving and membership schemes, when you sign up to them;
    f) To ensure that our fundraising resources are applied in an effective and efficient manner, and that any communications we may send you are appropriate and will be of interest;
    g) To enable you to create an account and participate in interactive features of our website, when you choose to do so;
    h) To provide customer service in relation to your use of the Ga Ga Theatre website, to deal with enquiries and complaints and to notify you about changes to our services;
    i) To administer, support, improve and develop our website, ensuring that its content is presented in the most effective manner for you and for your computer;
    j) To send you (non-marketing) communications required by law or which are necessary to inform you about our changes to the services we provide to you (eg updates to this Privacy Policy);
    k) To improve our website, we may analyse information about how you use it and the content and ads that you interact with. We may also monitor users’ use of the website to enable us to analyse audience make-up, track booking patterns, review audience attendance and review other site behaviour in order to determine what other products, services and events you may be interested in and in order to assist us improve our business generally. We’ll do this on the basis of our legitimate business interest;
    l) To send you surveys and feedback requests to help improve our services – participation in these is entirely voluntary and you therefore have a choice whether or not to disclose any information which might be required. We’ll do this on the basis of our legitimate business interest as this will help us make our products or services more relevant to you;
    m) To provide third parties with statistical information about our users but this information will not be able to be used to identify any individual user;
    n) To identify and prevent fraud or any other criminal activity.
  1. Disclosure of your information

5.1 Other than as expressly set out in this Privacy Policy or as otherwise required or permitted by law, we will not share, sell or distribute any of the information you provide to us without your consent.

5.2 Direct marketing – we aim to communicate with you about the work that we do in ways that you find relevant, timely and respectful. To do this we use data that we have stored about you, such as what events you have booked for in the past, as well as any preferences you may have told us about. We use your explicit consent or our legitimate organisational interest as the legal basis for communications by post and email. You may opt-out of receiving these at any time using the contact details at the beginning of this policy or by clicking on the “unsubscribe” button at the end of our communications.

When you purchase tickets you may also be given the opportunity to opt in to receiving information from other arts organisations and our sponsors or partners. Ga Ga Theatre will only share your personal information with these organisations if the relevant box has been ticked. You can opt-out or change your contact preferences at any time.

5.3 Email marketing – When purchasing tickets, workshops or other activities/events, we may send you information about similar products, services and events which we feel may interest you, where you have consented to be contacted for such purposes or it is our legitimate interest to do so. You are given the opportunity to opt out from any marketing communication on every subsequent marketing email you receive. You can also opt-out or update your contact preferences at any time by logging into your account, or you can alternatively use the contact details at the start of this policy.

5.5 Third parties – We sometimes share your personal data with trusted third parties, including:

  • Any third party to whom disclosure is necessary to enable us to provide you with any service to which you have subscribed (including, but not limited to, for the purposes of processing payments, or designing, maintaining and administering the Ga Ga Theatre website).
  • Any person to whom disclosure is necessary to enable us to enforce our rights under this Privacy Policy or under our Terms & Conditions.
  • Other carefully selected third parties (eg visiting venues) to contact you about events or services which may be of interest to you, only if you have consented to be contacted by third parties for such purposes.
  • Direct marketing companies who help us manage our postal and electronic communications to you.
  • Audience research companies that may work with us to improve our services to you (in this case, all data is treated anonymously).
  • Google/Facebook to show you products that might interest you while you’re browsing the internet. This is based on your acceptance of cookies on our website. Please refer to section 6. Cookies for details.
  • In order to enforce any terms and conditions or agreements between us.
  • As part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation (we will always notify you in advance and we will aim to ensure that your privacy rights will continue to be protected).
  • To protect our rights, property and safety, or the rights, property and safety of others (this includes exchanging information with other companies, organisations and regulators for the purposes of fraud protection and credit risk reduction).

In these cases, we require that these third parties comply strictly with our instructions and with data protection laws.

5.6 If we are required by law or requested by the police or a regulatory or government authority investigating potentially illegal activities to provide information concerning your activities whilst using the network we shall do so. We may also disclose personal information to appropriate third parties to assist in anti-fraud checks and investigations.

In all of the above cases we will always keep your rights and interests at the forefront to ensure they are not overridden by your own interests or fundamental rights and freedoms. You have the right to object to any of this processing at any time. If you wish to do this, please use the contact details at the beginning of this policy. Please bear in mind that if you object this may affect our ability to carry out tasks above that are for your benefit.

In order to fulfil our obligations to you and deliver the best possible level of customer of care, we currently use the following companies who will process your personal data (sometimes entirely anonymously) as part of their contracts with us:

Box Office system: Event Espresso
Banking and payment service providers, such as Barclays, Paypal
Design, website, media agencies and service providers
Mailing houses, such as Royal Mail
Audience research agencies, web analytics services and data management systems and communication platforms, such as Google Analytics
IT support agencies
Social networking websites and services, such as Facebook, Instagram, Twitter
Law firms and legal advisors
Ticket agencies, such as Ticketmaster, SeeTickets, LittleBird.

6. How we use cookies

6.1 A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

6.2 We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

6.3 Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

6.4 You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

6. Controlling your personal information

6.1 You may choose to restrict the collection or use of your personal information in the following ways:

(i) whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes; and
(ii) if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at hello@gagatheatre.co.uk.

6.2 We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

 

COOKIE POLICY

What is a cookie

A cookie is a small file which is placed on your computer’s hard drive and the cookie helps us analyse web traffic and allows the website to respond to you as an individual.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer, but this may prevent you from taking full advantage of the website. Please see below for information on how to manage and disable cookies. . If you would like to learn more about cookies in general you can visit www.cookiepedia.co.uk

Our cookies

Name Cookie About
Google Analytics __ga This cookie used by Google Analytics and is used by millions of sites worldwide to collect anonymous information about how visitors use the site.
The data stored by these cookies never shows personal details from which your individual identity can be established.
WordPress wp-settings-1, wp-settings-time-1, wp-settings-time-2 These cookies are used by the WordPress content management system that powers this website and are crucial for the running of this site.

How to manage cookies

You can enable or disable cookies by changing your website browser settings to accept or reject cookies as required.  How to do this will depend on the browser you use.  We have provided further information below on how to check which browser you use and how to manage cookies.  Please bear in mind that if cookies are not enabled on your computer, your activities will be restricted to browsing this website and you will not be able to add products to your shopping bag and buy them.

CHECKING WHICH BROWSER YOU USE

If you are using a PC – go to ‘Help’ and select the ‘About’ option
If you are using a Mac – click on the Apple menu within the browser and select the ‘About’ option

Once you know which brower you are using, follow the instructions below to check if you have cookies enabled on your computer:

CHECKING COOKIES – PC

Microsoft Internet Explorer 6,7,8

  • Go to ‘Tools’ at the top of your browser window. Select ‘Internet options’. Click on the ‘Privacy’ tab
  • Ensure that your Privacy level is set to Medium or below to enable cookies

Mozilla Firefox

  • Go to ‘Tools’ and select Options
  • Click the Privacy icon
  • Click on Cookies and choose ‘allow sites to set cookies’

Google Chrome

  • Go to ‘Tools’ and select Options
  • Click ‘Under the Hood’  and select the ‘Content settings’ button within the ‘Privacy’ section
  •  Choose ‘Allow local data to be set’

CHECKING COOKIES – MAC

Safari on OSX

  • Click ‘Safari’ and select ‘Preferences’
  • Click ‘Security’ then ‘Accept cookies’

Mozilla and Netscape on OSX

  • Click on ‘Mozilla’ or ‘Netscape’ and select ‘Preferences’
  • Find ‘Cookies’ under ‘Privacy & Security’
  • Select ‘Enable cookies for the originating web site only’

Microsoft Internet Explorer on OSX

  • Click ‘Explorer’ and select ‘Preferences’
  • Find ‘Cookies’ under ‘Receiving Files’
  • Select ‘Never Ask’

Opera

  • Click ‘Menu’ and select ‘Settings’
  • Select ‘Preferences’ and then ‘Advanced’
  • Select ‘Accept cookies’

If you are not happy with the way that we use cookies then you should delete Ga Ga Theatre cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, “Private Browsing” in Firefox and Safari etc.)